Support
Help & Support
Our concierge team is here 7 days a week. Reach us however works best for you, or browse the FAQ below for immediate answers.
Email
support@creditshieldelite.com
Replies within 4 business hours.
Live chat
In-app chat
Mon–Sat, 8am–8pm ET.
Phone
1 (800) 555-0142
Elite tier: dedicated line.
Hours
Monday–Saturday, 8am–8pm ET. Sundays: limited coverage for urgent case issues. Federal holidays observed.
Frequently asked questions
Regulatory contact
Credit Shield Elite operates as a credit repair organization under the federal Credit Repair Organizations Act (15 U.S.C. §§1679–1679j). If you believe your rights have been violated, you may contact the Federal Trade Commission, Public Reference Branch, Washington, D.C. 20580, or your state attorney general. See our Terms of Service for the full Consumer Credit File Rights notice.